SF-16138 - SAML followup for AddShoppers

#+tags: salesforce

Comments

From Kristin

AddShoppers is unable to log in via SSO. Originally, their subdomain was in all caps (which, due to the recent change we made, would render them unable to use SSO). However, we updated it on our end and on Rippling's end. Still, though, they aren't able to log in via SSO. They see the error message, "Yep! That’s An Error. We’re sorry, but it seems like an error has occurred. You can try clearing your cache or deleting your browser’s cookies. (If you have any real cookies, you can keep eating those.)" The error persists on multiple browsers, and after clearing cache/cookies. I can see in their SAML response records that they haven't had a successful login attempt yet (there a "-" error for all login attempts).

Can we identify why SSO isn't working for them?