Thursday, 02/07/2019
- ID
- b319e957-b45c-4015-a8ce-a43a48f2b2a6
23:48 Back
I claimed to have journaled the past two days on my agenda, but I actually
didn't. For shame. Work is in a funny place. I'm trying to be more positive and
less dumpy about the crazy management, but Ness makes it very difficult. I think
it's the hallmarks of bad leadership that you end up trying to guess at their
motives, because their actions don't match what they say. Combined with her
percieved busyness all the time and it's not a good look.
But I'm reading "How to Lead When You're Not In Charge" right now and, save for
a lot of God and Christianity, it's been a really interesting book. I'm right in
the middle of the section where he talks about leading yourself well and making
sure you're modeling good follower behavior. That was all right after the "don't
blame your boss" section, which couldn't have come at a better time.
I think the thing with Ness, and to a lesser extent Andrew, is that someone is
micromanaging their priorities too. With proper leadership, you'd set the vision
and the long to medium-term goals and let your managers choose their own
measurements that will prove tha they've met those goals. Then, the people
directly under them are told what the key results they've come up with are, and
challenge them to do the work to meet those goals.
Instead, what we get are either dumpster fire projects where your job is to put
it out as best you can in as little time as possible, or moonshot projects that
Ness wants to deliver to our customers, without providing any corroborating
evidence as to why it's a good idea, or how we'll know when we get there.
She still has rolling up CDS alerts into topics as a very high priority, but how
will we know when those are successful? How do we measure that physicians find
the new interface easier to use? Will they close more gaps? How will we know if
it's not working? Will there be mistakes? What happens if a support claims
something's addressed but it's not? How do you handle date sensitive measures?
Either way, the whole thing feels very aimless and it's discouraging work for
sure. A simple change to patient reporting has turned into a hair-tearing walk
thorugh tightly bundled code for a very specific purpose that's now hard to
generalize about.