2021-09-27 - Monday

15Five

DONE [[id:a57fb17d-75fd-417f-a5ed-476027c25552][One-on-One with Andrii]]

CLOSED: Mon Sep 27, 202112:53

:LOGBOOK:

CLOCK: Mon Sep 27, 202108:30--Mon Sep 27, 202109:00 => 0:30

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<2021-09-27 Mon 8:30-9:00>

- Note taken on Mon Sep 27, 202109:21

Andrii reminded me to continue to focus on personal growth even with a new

role. He also reminded me that there was a Django admin roles project

Patrick Sanders started at one point. I should check in with him about a

lot of "backburner" engineering support projects.

DONE [[id:72ce5a19-e162-43f5-942b-fdddc2ba490c][Partnership Squad Gathering]]

CLOSED: Mon Sep 27, 202112:54

:LOGBOOK:

CLOCK: Thu Oct 14, 202111:26--Tue Oct 19, 202112:30 => 121:04

CLOCK: Mon Sep 27, 202110:00--Mon Sep 27, 202110:30 => 0:30

:END:

Mon Sep 27, 202110:00–10:30

DONE [[id:349308fe-5321-40a2-b3d5-91298fdd6b5b][Monday Boost]]

CLOSED: Mon Sep 27, 202112:53

:LOGBOOK:

CLOCK: Mon Sep 27, 202112:00--Mon Sep 27, 202112:25 => 0:25

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Mon Sep 27, 202112:00–12:30

DONE Fill out my How I work document for [[file:../pages/principal_support_engineering_role.org][Principal Support Engineering Role]]

CLOSED: Tue Sep 28, 202100:21

Mon Sep 27, 2021

https://docs.google.com/document/d/1vbA-doZkKCJQZ5yD-ajTwl07w-EFyOML6CugUFjgaq8/edit

My thought right now is to break my role down by interaction points:

- Tier 2 customer support escalation, resolution and communication

- Mentorship & training

- Triage enrichment & quick resolution

Mathesar

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