2021-09-23 - Thursday

15Five

DONE Check in with [[id:cf01ac03-d7db-420c-a105-8efeb285fb9a][Maura Housely]]

CLOSED: Thu Sep 23, 202110:17

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CLOCK: Thu Sep 23, 202109:00--Thu Sep 23, 202109:26 => 0:26

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<2021-09-23 Thu 9:00-9:30>

DONE Triage improvement discussion

CLOSED: Thu Sep 23, 202110:19

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CLOCK: Thu Sep 23, 202109:30--Thu Sep 23, 202110:05 => 0:35

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<2021-09-23 Thu 9:30-10:15>

DONE Tier 2 support time

CLOSED: Thu Sep 23, 202118:29

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CLOCK: Thu Sep 23, 202110:41--Thu Sep 23, 202111:03 => 0:22

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Thu Sep 23, 202111:00–15:00

DONE [[https://15five.lightning.force.com/lightning/r/Case/5004T00000A3HyuQAF/view][Yonego (51209) Jumpcloud SSO 400 errors]]

CLOSED: Thu Sep 23, 202115:13

- Note taken on Thu Sep 23, 202112:04

This has bugged me for a bit beacuse we're working blind. It would be great to have a way to create a demo jumpcloud account as this is a funky way to configure SAML.

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CLOCK: Thu Sep 23, 202113:04--Thu Sep 23, 202115:13 => 2:09

CLOCK: Thu Sep 23, 202111:40--Thu Sep 23, 202112:15 => 0:35

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DONE [[https://15five.lightning.force.com/lightning/r/Case/5004T00000AbXp5QAF/view][Extensis Group (49837) SSO issue]]

CLOSED: Thu Sep 23, 202113:19

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CLOCK: Thu Sep 23, 202112:54--Thu Sep 23, 202113:04 => 0:10

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Thu Sep 23, 2021

DONE [[https://15five.lightning.force.com/lightning/r/Case/5004T00000AbVC2QAN/view][TGM (63464) Reset password email not delivered]]

CLOSED: Thu Sep 23, 202112:54

- Note taken on Thu Sep 23, 202112:54

Turned out the user's trial was expired and the password reset emails are simply not sent for expired trial users.

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CLOCK: Thu Sep 23, 202112:15--Thu Sep 23, 202112:54 => 0:39

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Thu Sep 23, 2021

DONE [[https://15five.lightning.force.com/lightning/r/Case/5004T00000AbSpVQAV/view][RENEGADEXBIO (62056) Questions about HRIS integrations]]

CLOSED: Thu Sep 23, 202115:21

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CLOCK: Thu Sep 23, 202115:00--Thu Sep 23, 202115:13 => 0:13

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Thu Sep 23, 2021

Personal

DONE Set tasks and calendar

CLOSED: Thu Sep 23, 202112:04

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CLOCK: Thu Sep 23, 202111:03--Thu Sep 23, 202111:40 => 0:37

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Thu Sep 23, 2021

DONE Process ducks

CLOSED: Thu Sep 23, 202118:29

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CLOCK: Thu Sep 23, 202115:21--Thu Sep 23, 202118:29 => 3:08

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Thu Sep 23, 2021

Timeline

- Note taken on Thu Sep 23, 202111:04

Woke up late and pretty groggy after Hobbit Day yesterday. I think I probably ate too much and ended up getting the kitchen cleaned up a little before 1. That said, now I'm starting my day a little late and I see all the things I need to do and not sure when I'm going to do them.