Org Web Adapter

Editing journals/2022_07_01.org

#+title: 2022-07-01

** DONE Figure out what we're trying to solve with Cassandra back fill
CLOSED: [2022-07-01 Fri 16:53]
+ Tier 2 is overwhelmed
  - Tier 1 sees issues that are too difficult and escalates
  - Need to look at reasons things get bumped to Tier 2
  - Instead of adding another person, need to figure out ways to address things in Tier 1
  - Training up Tier 1 more, more robust problem solution documents
  - Go back and get tools developed so
  - Tool support & tech mentorship program to work
  - Tier 1 is someone with basic exposure,  but above entry level, have people doing specific certs
  - Dedicate a Tier 1 lead for the support channel for Check-ins and One-on-ones
  - Dedicate a Tier 1 lead for BSR and Objectives
  -
** DONE SAML/SCIM interview question
CLOSED: [2022-07-01 Fri 16:53]
A customer has an issue where new users, automatically provisioned in their 15Five account, cannot login. Looking at the database, you see all expected users, but the SAML responses are all coming back with a 403 forbidden error message. Elaborate on what may be wrong. Feel free to enumerate as many solutions as you can think of.