- ID
- 6025b47c-a9d7-4b7f-bd3e-c58552e32071
- ROAM_ALIASES
- ENG-11283
ENG-11283 - BambooHR is not syncing with existing profile even if the emails are the same
- source :: https://15five-dev.atlassian.net/browse/ENG-11283
- tags :: Jira BambooHR Integration Bugs 15Five
Description
*Company:* Directly, Inc. #47067
*Size:* 80
*Customer reporting issue:* *soonlen@directly.com,
*Employee unable to be synced:* shaun@directly.com
Issue
The employee should be syncing via BambooHR as their emails are the same. I have removed the associated employee id and SCIM id to see if it would sync, but now with each sync they are being deactivated and then they get this error:
'User create failed - Shaun Donnelly <shaun@directly.com> — duplicate key value violates unique constraint `ff_user_username_key` DETAIL: Key (usuername)=(shaun@directly.com/47076) already exists'
Steps to reproduce:
1. Log in and run a manual sync
2. See that Shaun is on the list to be synced
3. Confirm sync
4. See error above that results
5. Confirm that employee was deactivated
Expected Result:
The employee should sync as they have the same email address in BambooHR.
Severity note
The customer is wanting to run a review cycle, so having this employee deactivated every day would effect that. I am putting this as high, as otherwise, this employee will not be able to complete their review as deactivating them will remove them and their submitted reviews from the cycle.
Notes
- Note taken on
Looking in the production database, the user in question for Directly has two users, one at ID 2,115,918 with email shaun+invited@ and the second at ID 1,367,743 with email shaun@